FlexGuard Shipping And Tracking: What Is Published, And What Is Not

Processing time is the seller's published figure. This desk publishes no delivery estimate because the seller publishes none and an invented one is worse than no figure at all.

That last row is the one worth a sentence. A great many supplement pages print a cheerful delivery range that nobody stands behind. The honest position here is that a tracking number tells you where a specific parcel is, and a made-up range tells you nothing.

An order produces two dates and they are one or two business days apart. The purchase date is on the checkout confirmation. The shipping date is on the dispatch email, alongside the tracking number.

The refund window is counted from the first of those. 60 days from purchase, which is the date to write on the bottle.

The shipping date still earns its place in the dispatch email, because it is what the carrier's tracking is keyed to and what the order desk will ask about if a parcel goes missing. It simply does not start the clock.

The guarantee page sets out the calendar, and it is also where the one documented disagreement between this desk's pack and the seller's own page is stated.

Tracking, address changes, a missing parcel and a damaged parcel are all the order desk rather than this website. That desk is reachable on +1 (877) 257-0710 or at [email protected], and it needs the order ID to find anything.

• Before dispatch, an address can usually still be changed. Call rather than email, because the window is measured in hours.
• After dispatch, it cannot. The parcel has to complete its journey and a redelivery arranged with the carrier.
• If it arrives damaged, photograph it before opening anything and call the same day. Return postage is the seller's in that case rather than yours.
• If it does not arrive, the tracking number is the first thing the desk will ask for, so have the dispatch email open.

A two-bottle pack is opened within sixty days and storage barely matters. A six-bottle pack is a different proposition: the last bottle is opened five months after it arrived, and where it spent those five months is a real question.

The label's instruction is short: “Store this product in a cool, dry place below 30°C (86°F).” A bathroom cabinet fails both halves of that, because it is warm and it is humid every time somebody showers. A kitchen cupboard away from the hob is better, and a bedroom drawer is better still because it is also where the daily routine tends to live.

Check the best-before date on the base of each bottle before opening it, and open them in the order they were printed if the dates differ. Keep the unopened ones sealed: the safety seal is doing a job for five months, not five minutes.

Orders placed through this checkout ship inside the United States. The returns address is in New York and the order desk answers a United States number, which is the practical shape of the operation.

Two limits follow. An address the carrier cannot serve is a problem the order desk has to solve before dispatch rather than after, so a business address with restricted access or a forwarding service is worth mentioning when the order is placed. And a parcel that has already left cannot be redirected: it completes its journey and a redelivery is arranged with the carrier.

Everything about a specific parcel goes to +1 (877) 257-0710 or [email protected], with the order ID to hand. The website address in the footer reads these pages and nothing else.