FlexGuard Official Website › Guarantee
GuaranteeThe FlexGuard 60-Day Guarantee, Counted From Purchase
60 days from the date of purchase, on every pack.
Opened bottles are included, return postage is yours unless the seller erred, and the money arrives in two stages: three to five business days for the desk to process it, then five to ten more for the bank. One section below sets out the one place where two documents word this window differently.
A purchase policy rather than a promise about the formula, and the one date that decides whether it is still open.
What the FlexGuard guarantee covers
Eight rows, and the second one is the row worth being precise about.
| Question | Answer |
|---|---|
| How long | 60 days |
| Counted from | The date of purchase |
| Which packs | All three, from two bottles to six |
| Opened bottles | Included |
| Who pays return postage | The buyer, unless the item arrived damaged, defective or wrong through the seller's error |
| How to start it | Call +1 (877) 257-0710 with your order ID |
| Where returns go | 180 Maiden Lane, Floor 6, New York, NY 10038, USA, after a return authorisation |
| How long the money takes | 3 to 5 business days to process, then 5 to 10 on the card |
This is a policy of this desk and the seller behind it. It applies to orders placed through the checkout on this website.
The second row is the one to fix in your head, because two of the documents behind this product word it differently and the section below sets both out.
Counting from the day you paid is the shorter of the two readings, which makes it the safe one to work from. The date is on the checkout confirmation email.
Two documents, two dates: the one FlexGuard conflict worth naming
One documented disagreement between two sources, named and attributed rather than resolved silently.
This is the only place on this website where two sources about this product disagree, and it is set out here once rather than smoothed over or repeated on every page.
The supplier’s product sheet held by this desk states the window as sixty days from purchase.
The seller's own product page words it differently: a sixty-day money-back guarantee from the shipping date of the order.
Those are one or two business days apart, because that is the published processing time. This website prints sixty days from purchase throughout, for two reasons: the supplier’s sheet is the document this desk holds and works from, and purchase is the earlier of the two dates, so counting from it can never leave a buyer short.
The practical instruction that follows is short. Count sixty days from the day you paid, and ring the order desk a few days before that rather than on it. If the seller applies the shipping-date reading, you have a little longer than you thought; if it applies the purchase-date reading, you are still inside it. Working from the earlier date is the only version that is safe under both.
Average the two, or quietly pick the one that reads better. Both sources are named above, the reasoning for the one this site prints is given, and the advice works whichever the seller applies at the point a refund is requested.
How to claim the FlexGuard guarantee, in order
Six steps, and the first two are the ones people get wrong.
Find the purchase date, and count from it
The window opens on the day you pay. It is on the checkout confirmation email, and it is the one date worth writing on the bottle.
Call the order desk with your order ID
The number is on the order email and in the footer here. The website address cannot see orders, so it cannot start a refund.
Ask for a return authorisation and the return address
Do not post bottles back before you have both. An unannounced parcel can be refused, and a refused parcel is a refund that never happens.
Put your full name, email and order ID inside the box
A box with nothing in it but bottles is the commonest reason a refund stalls.
Post it tracked, at your own cost
Return postage is the buyer’s unless the item arrived damaged, defective or wrong through the seller’s error. Keep the tracking number until the money lands.
Expect 3–5 business days to process, then 5–10 on the card
Two separate waits, and the second one belongs to your bank rather than to the desk.
The two FlexGuard refund mistakes that cost people money
Four ways a valid refund goes wrong, all of them avoidable in a phone call.
Posting bottles back without a return authorisation
An unannounced parcel can be refused, and a refused parcel is a refund that never happens and postage you have already paid. Call first, every time.
Putting nothing in the box
A box of bottles with no name in it is the commonest reason a refund stalls. Full name, email address and order ID on a sheet of paper inside the box, every time.
Counting from the wrong date
The window opens on the day you pay. People who count from the delivery date give themselves one or two days less than they have; people who count from the delivery date give themselves more than they have.
Sending it untracked
Return postage is the buyer's and so is the risk. A tracking number is the only proof that the parcel arrived, and it costs very little more.
The website address in the footer, [email protected], handles corrections to these pages and privacy questions. It has no access to the order system and cannot start a refund. That is +1 (877) 257-0710 or [email protected].
What the FlexGuard guarantee is not
Three things a money-back window is not, and one thing it usefully is.
It is not a statement that the capsule works. A money-back window is a commercial policy, and a generous one is evidence of confidence in a return rate rather than of a clinical result.
It is not a warranty against a medical outcome, and it does not replace anything a clinician has said. Nothing on this website claims the product treats, prevents or manages any condition.
What it is: 60 days to take one capsule a day, measure two things, and decide. Two bottles covers exactly that span, which is the argument for the smallest pack as a first purchase. The pricing page sets the three out against the calendar.
Because this is a slow category. The published trials behind these ingredients measured over eight to twelve weeks, and the distributor puts the typical wait at 3–6 weeks. A thirty-day window would end before anybody could form a view. The results timeline sets the weeks out against what the trials measured.
A worked FlexGuard calendar, so the dates are not abstract
Six dates, and only one of them starts the clock.
| Day | What happens | Where the date comes from |
|---|---|---|
| Day 0 | Order placed and paid for. The sixty days begin here. | The checkout confirmation email |
| Day 1 or 2 | Parcel dispatched | The dispatch email, which carries the tracking number |
| Day 3 onward | Parcel arrives and the first capsule is taken | The carrier's tracking. This date does not start anything |
| Day 30 | One bottle finished. A four-week checkpoint, not a verdict | Your own note, taken before the first capsule and again now |
| Day 56 | Decision point, with a few days of margin in hand | Counted from day 0 |
| Day 60 | The window closes | Sixty days from the date of purchase |
Dispatch is shown at one to two business days because that is the published processing time. Those days are inside the window rather than before it, which is the argument for deciding at day 56 rather than day 59.
The row worth reading twice is day 56. A refund request made on day 59 is valid and is also a request made with no room for a missed call, a voicemail or a weekend. Starting the conversation with three or four days in hand costs nothing and removes the only real risk in this process.
What to put in the box when you return FlexGuard
Five things, four of them on one sheet of paper.
- Your full name, spelled as it appears on the order.
- The email address you used at the checkout. This is what the desk searches on.
- The order ID, from the confirmation email.
- The return authorisation reference the desk gives you on the phone.
- The bottles, opened or not, in whatever condition they are in.
Write the first four on a sheet of paper and put it inside the box rather than on the outside, where a label can cover it or rain can remove it. A box of bottles with no name in it is the commonest reason a refund stalls, and the desk cannot guess.
Post it tracked. Return postage is the buyer's unless the item arrived damaged, defective or wrong through the seller's error, and the tracking number is the only proof you will have that the parcel arrived at all. Keep it until the money is on the card, which is three to five business days for the desk plus five to ten for the bank.
FlexGuard guarantee: short answers
How long is the guarantee?
60 days, counted from the date of purchase.
Does it cover opened bottles?
Yes. Every pack, opened bottles included. A guarantee that only covered sealed bottles would not be a trial of anything.
Who pays the return postage?
You do, unless the item arrived damaged, defective or wrong through the seller's error. Send it tracked and keep the number until the money lands.
How long does the money take?
Three to five business days for the desk to process the refund, then five to ten more before your bank posts it. Two separate waits.
Do I need the original packaging?
Ask the order desk when you call for the return authorisation. What always matters is that your name, email and order ID are inside the box.
Sixty days on FlexGuard starts when it ships
Every pack, opened bottles included, counted from the day you paid.
Two bottles $158 · six bottles $294 · 60 days from purchase
Order FlexGuard On The Official WebsiteOne capsule a day · 30 per bottle · lot FLE-26/FL-2166
