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ContactContact The FlexGuard Desks: Which One Answers Which Question
Two desks, and they do not overlap.
Tracking, changes and refunds go to +1 (877) 257-0710 or [email protected]. Pages, typos, corrections, privacy and press go to [email protected]. The website address has no access to the order system, so a refund request sent there cannot be actioned.
The single most useful thing this page can do is stop a time-critical message arriving at the inbox that cannot act on it.
The two FlexGuard desks, side by side
Six rows, and the fifth one is the row that saves the most time.
| Order support | Website desk | |
|---|---|---|
| Phone | +1 (877) 257-0710 | No phone |
| [email protected] | [email protected] | |
| Hours | As published by the seller at the checkout | Mon–Fri 9:00am–5:00pm ET |
| Handles | Tracking, address changes, damaged parcels, returns, refunds | Pages, typos, factual corrections, privacy requests, press |
| Cannot help with | Content on this website | Anything with an order number attached |
| Needs from you | Order ID and purchase date | A page URL and what is wrong |
If a message is time-critical, it belongs with the order desk and it belongs on the phone rather than in an inbox.
That division is not administrative fussiness. The refund window runs sixty days from the date of purchase and a message in the wrong inbox does not stop the clock. Every page on this website repeats the distinction for that reason.
- Office: 225 Liberty Street, Floor 12, New York, NY 10281, USA
- Returns: 180 Maiden Lane, Floor 6, New York, NY 10038, USA, after a return authorisation only
- Retailer at the checkout: BuyGoods
- Lot stocked: FLE-26/FL-2166, certificate reference FLE-2166-26-FL
Asking the FlexGuard order desk about an order
What to have ready before you dial, and the four things every call starts with.
Call +1 (877) 257-0710 with the order ID to hand. The template below is the set of details the desk will ask for, gathered in one place so nothing is missing halfway through the call.
This template does not submit anywhere. Copy the details into an email to the order desk or read them down the phone; a message with these four things in it is answered in one exchange rather than three.
Telling the FlexGuard website desk something is wrong
One address, two things it most wants, and what happens after.
Write to [email protected]. This desk reads every message about a page and the two it most wants are a label that differs from the panel published here, and a price that has moved at the checkout.
Corrections go onto the page itself rather than into a changelog, and the last-reviewed date at the foot moves forward.
This template does not submit anywhere either. What makes a correction easy to action is the page address and the sentence you think is wrong, quoted.
Add you to a mailing list. There is no newsletter on this website, no marketing sequence behind either form on this page, and neither template sends anything anywhere. Both are here to make a message complete before it is sent. The privacy policy sets out what happens to a message that does arrive.
Questions this FlexGuard desk cannot answer
Five things worth asking somebody else, and who that somebody is.
- Whether the product will work for you. Nobody can answer that, and a desk that offers to is selling rather than answering.
- Whether to stop a prescription. That is the prescriber, every time, and nothing on this website is advice about a medicine.
- What is causing your joint pain. This desk has no way of knowing and would be guessing. New, severe, one-sided, hot or swollen joints need examining.
- What the manufacturer's next batch will contain. This desk stocks what it is sent and publishes the label it arrives with, currently lot FLE-26/FL-2166.
- Whether a bottle bought elsewhere is genuine. This desk can only speak for stock it shipped.
That list is short and it is honest. A support page that implies it can answer medical questions is a support page that will eventually answer one badly.
What happens after you contact the FlexGuard desks
Four routes, and the fourth is the one worth avoiding.
A call to the order desk
The desk searches on the email address used at the checkout, then confirms the order ID. Have both ready and the call is short. A refund request is started on the same call, with a return authorisation and the return address given before you post anything.
An email to the order desk
Slower than the phone, and fine for a tracking question. Not the right channel for anything time-critical: an address change before dispatch is measured in hours and belongs on the phone.
An email to the website desk
Read Mon–Fri 9:00am–5:00pm ET. A correction with the page address and the quoted sentence is actioned on the page itself, and the last-reviewed date at the foot of that page moves forward.
A message that arrives in the wrong place
The website desk cannot forward an order question into the order system, because it has no access to it. It can only write back and say so, which costs a day or two out of a sixty-day window.
The FlexGuard business details, in one place
Eleven rows, and the two addresses do different jobs.
| Detail | |
|---|---|
| Trading as | Flexguarddaily |
| Role | U.S. Stocking Partner for FlexGuard |
| Country | United States |
| Office | 225 Liberty Street, Floor 12, New York, NY 10281, USA |
| Returns address | 180 Maiden Lane, Floor 6, New York, NY 10038, USA |
| Order support | +1 (877) 257-0710 / [email protected] |
| Website desk | [email protected], Mon–Fri 9:00am–5:00pm ET |
| Retailer at the checkout | BuyGoods |
| Product label printed for | North Scale |
| Lot stocked | FLE-26/FL-2166 |
| Certificate reference | FLE-2166-26-FL |
Returns go to the returns address and only after a return authorisation. Sending bottles to the office address is the slowest possible way to claim a refund.
Two addresses look like a complication and are not. The office is where this desk is registered; the returns address is where parcels are received and processed. Using the wrong one does not lose a refund, but it adds days to it, and on a sixty-day window days are the currency.
Contacting FlexGuard: short answers
Which address handles refunds?
The order desk: +1 (877) 257-0710 or [email protected]. The website address cannot see orders and cannot start a refund.
What does the website address handle?
[email protected] handles these pages, typos, corrections, privacy questions and press. It is read Mon–Fri 9:00am–5:00pm ET.
What do I need before I call?
Your order ID and the purchase date, both on the checkout confirmation email. Those two find everything.
Where do returns go?
180 Maiden Lane, Floor 6, New York, NY 10038, USA, and only after the order desk has issued a return authorisation. Do not post bottles back before you have one.
Order FlexGuard and keep two dates
The order ID and the purchase date, both on the checkout confirmation email. Those two answer almost every question this desk is asked.
Two bottles $158 · six bottles $294 · 60 days from purchase
Order FlexGuard On The Official WebsiteOne capsule a day · 30 per bottle · lot FLE-26/FL-2166
