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What Is the FlexGuard Phone Number, and Which Email Answers What?
The FlexGuard order desk answers on +1 (877) 257-0710 and at [email protected] for tracking, address changes, returns and refunds. The website address, [email protected], handles page corrections and privacy, has no phone, and cannot see orders or start a refund. Have your order ID ready.
Most people look for a phone number at a stressful moment. A parcel is late, a seal is broken or a refund window is closing. In that moment, the wrong inbox costs days.
FlexGuard has two desks that do different jobs. This page lists both, says what each can and cannot do, and explains what to have in your hand before you call.
What is the FlexGuard phone number?
The number for orders is +1 (877) 257-0710. It belongs to the order desk, which handles tracking, changes to an order, damaged or missing parcels, returns and refunds.
The calling hours for that number are the ones the seller shows at the checkout. They are not published on this website, so check the checkout confirmation. The website desk has no phone at all.
Which email goes to which desk?
| Order desk | Website desk | |
|---|---|---|
| Phone | +1 (877) 257-0710 | None |
| [email protected] | [email protected] | |
| Hours | Shown at the checkout | Mon-Fri 9:00am-5:00pm ET |
| Handles | Tracking, address changes, damaged parcels, returns, refunds | Page corrections, typos, privacy requests, press |
| Cannot help with | Content on this website | Anything with an order number |
From the site's contact page and footer.
The key row is the last one. A refund request sent to the website address will sit unread, because that desk has no access to the order system.
Two bottles last 60 days, the same as the guarantee, and the checkout shows the current price.
See today's price and guarantee
Disclosure: this desk earns from orders placed through the checkout on this site. BuyGoods, the retailer at the checkout, shows the current price.
What do you need in your hand before dialling?
- Your full name exactly as the order shows it.
- The email address you used at the checkout. The desk searches on this.
- The order ID from the checkout confirmation email.
- The purchase date, because the 60-day guarantee counts from it.
- The shipping date and tracking number from the dispatch email, if your question is about a parcel.
With those five items, a call usually takes one exchange instead of three. The site's contact page has a template that lists the same fields. It does not submit anywhere, so copy it into an email or read it down the phone.
What happens on a call about a parcel?
Tracking, an address change before dispatch, a parcel that has not arrived and a parcel that arrived damaged all go to the order desk.
The seller says most orders are processed in one to two business days. After dispatch, an address cannot be changed, and the parcel has to finish its journey. If it arrives damaged, photograph it before you open anything and call the same day. Return postage is the seller's in that case.
No delivery window is published for this product, so the tracking number in the dispatch email is the accurate answer.
How do you start a refund or ask about cancelling?
For a refund, call the order desk with your order ID. The desk issues a return authorisation and gives the return address. Do not post bottles back before you have both.
The seller publishes no separate cancellation policy. So the order desk is where to ask, and sooner is better, because the processing time is short.
The 60 days run from the date of purchase. A good habit is to call a few days before the end, not on the last day.
Where are the addresses, and which one is for returns?
| Address | Use it for |
|---|---|
| 225 Liberty Street, Floor 12, New York, NY 10281, USA | The office. Not for parcels |
| 180 Maiden Lane, Floor 6, New York, NY 10038, USA | Returns only, after a return authorisation |
Both addresses are in New York.
Sending bottles to the office is the slowest way to claim a refund. Using the wrong address does not lose the refund, but it adds days.
How do you write a clear email to the order desk?
A phone call is better for anything urgent. For a tracking question or a record of what you asked, an email works well if it is complete. Put the four key items in the first lines so nobody has to ask for them.
- Start with your order ID and the email address you used at the checkout.
- State the purchase date, and the shipping date if you have the dispatch email.
- Say in one sentence what you need: a tracking update, an address change, a damaged parcel, or a return authorisation.
- Attach a photo if the parcel or the seal looks wrong.
- Keep a copy, and note the day you sent it.
No reply time for this inbox is published, so do not leave a deadline to an email alone. If the guarantee date is close, call as well.
What if your message goes to the wrong inbox?
The website desk cannot forward an order question into the order system. It can only write back and say so. That can cost a day or two inside a 60-day window.
There are also questions neither desk can answer. They cannot say whether the capsule will work for you, whether to stop a prescription, or what is causing your joint pain. Those belong with your doctor.
- Order desk: +1 (877) 257-0710 and [email protected].
- Website desk: [email protected], Mon-Fri 9:00am-5:00pm ET, no phone.
- The website desk cannot see orders or start a refund.
- Returns go to 180 Maiden Lane, Floor 6, New York, NY 10038, USA, after a return authorisation.
- The guarantee window opens on the date you pay and lasts 60 days.
- The order desk's calling hours are shown at the checkout and are not published here.
Frequently asked questions
What is the FlexGuard phone number?
The order desk is +1 (877) 257-0710. It handles tracking, address changes, returns and refunds. Its calling hours are shown at the checkout, not on this website.
What email do I use for a FlexGuard refund?
Use [email protected] or, better, the phone number. The website address [email protected] cannot see orders and cannot start a refund.
What does [email protected] handle?
Page corrections, typos, privacy questions and press. It is read Monday to Friday, 9:00am to 5:00pm ET, and has no access to the order system.
What do I need to give the order desk?
Your full name, the email you used at the checkout, your order ID and the purchase date. For a parcel question, add the shipping date and tracking number.
Where do I send a return?
To 180 Maiden Lane, Floor 6, New York, NY 10038, USA, and only after the order desk gives you a return authorisation. Put your name, email and order ID inside the box.
Can I cancel a FlexGuard order?
No separate cancellation policy is published. Call the order desk as soon as you can, since the seller says most orders are processed in one to two business days.
Our view
The best support advice is also the simplest: use the phone for anything with a deadline, and keep the checkout email somewhere you can find it. Two desks with two jobs works well only if you pick the right one.
We would also write the purchase date on the bottle. It takes seconds, and it settles the only date that matters for the guarantee.
Three bottles cover 90 days, and the guarantee counts from the day you pay.
See today's price and guarantee
Disclosure: this desk earns from orders placed through the checkout on this site. BuyGoods, the retailer at the checkout, shows the current price.
FlexGuard is a dietary supplement. It is not a drug, it is not FDA approved, and no dietary supplement is. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Ask a doctor about your own health, medicines and joints.
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