Guarantee

Does FlexGuard Have a Money-Back Guarantee? How the 60-Day Refund Works

By FlexGuard Team · Medically reviewed by Dr. Edgar Martorell, MD, Physician · Reviewed October 16, 2026 · Last updated October 29, 2026 · 8 min read

A refund policy is only as good as the steps behind it. This page walks through the FlexGuard guarantee in the order you would meet it: what it covers, how to claim it, what it costs you, how long the money takes, and one place where two documents disagree.

Does FlexGuard have a 60-day money-back guarantee?

Yes. It runs 60 days from the date of purchase, on all three packs, from two bottles to six. Opened bottles are included. This is a policy of the seller and the desk behind this site, and it applies to orders placed through the checkout on this website.

One caution up front. A money-back window is a purchase policy. It is not a promise about the formula, and it is not a warranty against a medical outcome.

When do the 60 days start?

Here is the one conflict the seller names. The supplier's product sheet states 60 days from purchase. The seller's own product page words it as a 60-day money-back guarantee from the shipping date of the order. Those two dates are one or two business days apart.

This site prints the purchase reading, for two reasons. The supplier sheet is the document it holds. And purchase is the earlier date, so counting from it can never leave you short. The practical rule is simple. Count 60 days from the day you paid, and call a few days before the end, not on the last one.

How do you claim the FlexGuard refund, step by step?

1. Find the purchase date on the checkout confirmation email and count from it.
2. Call the order desk on +1 (877) 257-0710 with your order ID. The website email cannot see orders and cannot start a refund.
3. Returns reach the Maiden Lane address only after an authorisation, so keep the bottles at home until you have one.
4. Put your full name, email and order ID on a sheet of paper inside the box.
5. Post it tracked, at your own cost, unless the item arrived damaged, defective or wrong.
6. Expect 3 to 5 business days for processing, then 5 to 10 days before your bank shows the money.

The first two steps are where most people slip. The seller says a parcel with no authorisation can be refused, and a refused parcel is a refund that never happens. A box with nothing in it but bottles is the commonest reason a refund stalls.

Who pays for return postage?

You do, in the ordinary case. Return postage is the buyer's. There are three exceptions, all of them the seller's error and not a change of mind.

• The parcel arrived damaged. Photograph it before opening anything and call the same day.
• The product arrived defective. A broken or missing safety seal is the clearest example.
• The wrong item arrived, such as a different pack size or fewer bottles than ordered.

Deciding the capsule did nothing is a valid reason for a refund, and it is exactly what the guarantee is for. But the postage for that is yours. Send it tracked and keep the tracking number until the money lands, because it is your only proof that the parcel arrived.

What does a 60-day calendar look like?

Processing time is the seller's published figure. No transit window is published, so none is given here.

Pack choice fits this calendar. Two bottles cover exactly 60 days. Three bottles cover 90 days, which leaves a month of margin. Six bottles cover 180 days, so four of those months fall outside the window and make it a commitment rather than a trial.

What is not covered, and how do you cancel an order?

• Bottles bought elsewhere. A marketplace listing carries that seller's policy.
• Requests after day 60, counted from the date of purchase.
• Parcels posted back without a return authorisation.
• A medical outcome. The guarantee is a purchase policy only.

Searchers also type FlexGuard cancel order. The seller publishes no separate cancellation policy. Changes and tracking go through the order desk. An address can usually be changed before dispatch, so call rather than email, since that window is measured in hours. After dispatch the parcel has to complete its journey.

There is no subscription to cancel. A pack is a one-time purchase made at the checkout.

What should you have ready before you call?

A short list saves a lot of time. The order desk searches on the email address you used at the checkout, then confirms the order ID. So have these four things to hand.

• Your full name as it appears on the order.
• The email address used at the checkout.
• The order ID from the confirmation email.
• The purchase date, which is the date the guarantee counts from.

The seller's own pages say the order desk's hours are shown at the checkout. If a call does not connect, try again, and keep your tracking number safe in the meantime.

Frequently asked questions

Our view

The guarantee is a real strength of this offer. It is long, it covers opened bottles, and the steps are written down. The sensible limits are that you pay return postage and that you must watch the date.

Our advice is to write the purchase date on the bottle, decide at week eight, and call early. Do not let the guarantee talk you into skipping the safety basics: ask your doctor first if you take medicine, and avoid the product if you have a shellfish allergy.

Last updated October 29, 2026